# How to get support

{% hint style="success" %}
Each comes with **6 months of support** and free lifetime updates for your Theme.
{% endhint %}

Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.\


* If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our **online documentation** knowledge base and **video tutorials.**
* Envato clarifies item support policy [here](https://themeforest.net/page/item_support_policy).
* We have an advanced, secure [ticket system ](https://thememove.ticksy.com)to handle your requests. Support is limited to questions regarding the **theme’s features** or issues that are **related to the theme.**
* We are not able to provide support for **code customizations or third-party plugins.**

{% hint style="info" %}
If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer/freelancer&#x20;
{% endhint %}

## How To Start Receiving Support <a href="#how-to-start-receiving-support" id="how-to-start-receiving-support"></a>

**Option 1: Use Envato account**&#x20;

* Go to [ThemeMove support ](https://thememove.ticksy.com)
* Hit **Sign in** > Choose **Login with Envato**&#x20;

<div align="left"><img src="https://3192842155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCGEvkIGZQql1dvbXwu25%2Fuploads%2FOsUbDA9dlQ7r3GHb9T6t%2Flogin%20with%20envato.png?alt=media&#x26;token=834318c1-b7ee-4450-9eb2-4183fad07c4c" alt=""></div>

* Submit a ticket with this new account&#x20;

<div align="left"><img src="https://3192842155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCGEvkIGZQql1dvbXwu25%2Fuploads%2FQ3q218qCsntju2Adrlh2%2Fsubmit%20a%20ticket.png?alt=media&#x26;token=bd643796-07b0-4714-a2fe-8f590802a604" alt=""></div>

**Option 2**: Use purchase code&#x20;

* Go to [ThemeMove support ](https://thememove.ticksy.com)
* Hit **Submit a Ticket**&#x20;
* Choose the theme that you are using

<div align="left"><img src="https://3192842155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCGEvkIGZQql1dvbXwu25%2Fuploads%2FmRa9n23gU7D3W5faVazE%2Fchoose_the_theme.png?alt=media&#x26;token=65a50b5e-30b9-48d7-b906-91edb13f5331" alt=" Find Minimog theme from this list"></div>

* Take the [purchase code](my-purchase-code) and then fill the form - you also can **verify purchase with Envato**&#x20;

<div align="left"><img src="https://3192842155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCGEvkIGZQql1dvbXwu25%2Fuploads%2Fp8ZuaGxg7kLLJgMy7YLx%2Fverify_purchase_with_envato.png?alt=media&#x26;token=a72c494c-7feb-4434-946b-8f85d6fef1ed" alt=""></div>

**Then,**  write your request/question as detailed as possible. If you need help at installing, we'll do it for free for you (no extra fee at all), and you should provide your WordPress's admin credentials for faster support.&#x20;

{% hint style="info" %}
**Creating a ticket is the faster & more convenient way. Please patiently wait till your ticket has proceeded**. In case you'd add a new comment before we have a chance to respond, your ticket will go down the list, so, you must edit your previous comment instead.
{% endhint %}

_If you cannot log in, you can send an email to hi@thememove.com and provide your purchase code, our team will check to help you. However, we **don't recommend** this way. The response will be **slower** because we need to forward it to our support team, then it takes double the total time._
